All questions related to your profile and managing it

• How can I change my password? 417
• I play in several clubs, can I have a single login? 264
• I have a single account across several clubs, how do I choose which club to display? 213
• A family member wants to become a member, can I add them? 157
• How do I book for a family member? 18
• I've lost my password. How can I recover it? 236
• How do I change my profile photo and information? 17
• I have several accounts: how do I merge them into a single login? 22
• How do I change the site language? 23
• How do I set my personal access code? 12
• My data: download, leave the club, delete my account 40
• How do I become a club member online? 34

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 157
• Why are some cells pink on the board? 383
• How can I make a booking 939
• How can I book with a guest? 262
• How can I edit a booking? 201
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 72
• What payment methods are available to me for a booking? 112
• How to create an open booking 52
• How to join an open match 40
• Where can I find the court access code (door code)? 10
• How do I withdraw from an open match? 16
• How do I view my booking history? 23
• How do I see the weekly schedule? 18
• How do I find and book at another club? 19

How do I register for a camp or a school?

• Sign up for a tennis lesson 102

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 18
• How do I pay for a booking with my wallet? 18
• How do I split the payment with my partner? 17
• How do I use my restaurant vouchers? 18
• How do I view and pay my invoices? 15
• How do I download my certificates? 37
• How do I send money from my wallet to another member? 44

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 16
• How do I join my club's WhatsApp groups? 20
• How do I take part in the Défi-Plugin (challenge tournament)? 17

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 38
• How do I turn on dark mode? 28
• How do I install the Plugin.ch mobile app? 24
• How do I choose the notifications I receive on my phone? 55
• Where can I find the messages sent by my club? 41

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 29
• The administration home page 39

• Manage access 47
• Manage membership cards 45
• Manage clubhouse 31
• Manage restaurant credit 20
• Manage email sending 23
• Manage invoicing 21
• Manage member groups 28
• Manage registrations 16
• Manage special days 32
• Manage offers 16
• Manage online payments 31
• Manage billing regions 22
• Manage the club manager 28
• Manage challenge tournaments 30
• Manage RFID validation 23
• Manage general settings 17
• Setting up the accounts (general ledger) 26
• Configure EBICS: connect Plugin.ch to your bank 34
• Gate access log 42
• Manage multiple buildings 33

• Create a new court 28
• Manage court groups 43
• Manage booking periods 44
• Manage court usage 35
• List, edit, or delete a court 17
• Manage sports 40
• Close courts 33

• Create a new season 25
• Edit or delete a season 36
• Open the winter season by copying last season 14
• Link a sport to a season 45

• Manage recurrence authorizations 29
• Manage restrictions 23
• Manage subscription type 39
• Create booking prices: per session or per season 22
• Check rates with the rate grid 42
• Manage non-member and pay-as-you-go deductions 26
• Booking without a subscription: the guest subscription 39

• Create an item 26
• Assign an item to a member 21
• Edit or delete an item 28
• Delete an item assigned to a member 18
• Import linked items from Excel 40

• Display the member list 33
• Create a new member 48
• View a member's detailed information 34
• Display a member's operational data 27
• Manage member subscriptions 23
• Import member data 35
• Print member cards 25
• Print and export the member list 15
• Charge an item to a member or a group 16
• Link a member to a group 18
• Edit and delete a member 26
• Search for a member 15
• Managing duplicates: merging two profiles 45
• Managing units to be deducted: personalised hours and non-members 32
• Manage Swiss Tennis licenses 39
• Topping up a member's wallet 23
• Find and reactivate a removed member 28
• Issue a certificate for a member 32
• Managing families 39
• Handling erasure requests (GDPR) 33

• Add a new sponsor 22
• Invoice sponsors 29
• Re-invoice sponsors 18

• Assign and remove a role 23
• Roles and access: create and edit a role 26

• Activating the Lessons module 27
• Creating lesson items 20
• Create, edit, and delete a lesson 24
• Manage lesson groups 22
• Manage lesson enrollments 35
• Prerequisite 44
• Invoice and reminder texts 19
• Teachers' schedule 35
• Grouped payments of registrations (basket) 34
• Change the rate of a registration 31
• Copy a lesson for the next season 31

• Complete management of equipment rental 28

• Find old invoice groups (archives) 28
• Invoice considerations and display 33
• Create invoices 31
• Send invoices by email 25
• Manage payment reminders 26
• Print invoices 20
• List and search invoices 16
• Edit and delete invoices 23
• Invoicing a membership fee or an item: what's the difference? 16
• Automatic reminders for e-mail invoices 38
• Keeping the accounts with the general ledger 23
• Manage family discounts 41
• Import accounts from Excel 41
• Carry an overpayment over to the next invoice 44
• Transit accounts for online payments 21
• How invoice dates are calculated 36
• Annuler une facture ou une ligne déjà comptabilisée 27

• List of bank payments 18
• Processing via bank files 12
• Process a manual payment 22

• Process installments 24

• Managing bookings in the schedule 51
• Configure and use open matches 29
• Manage the set times 19
• Create a promo code and use it 18
• Refund a fixed-hour session that was released and taken again 43
• Moving a booking and creating a recurrence in the schedule 33
• Creating and managing recurrences 39
• The weekly view and the all-sports view 34
• The cash journal and the history of a booking 33
• Manage cash register prices 38
• Offering items with a booking 31
• Deleted bookings and deletion records 44
• Replace a player on a fixed hour 43
• A fixed hour cannot be added: nothing is displayed 32

• Manage automatic emails 32
• Sending bulk emails 24
• Manage messages 22
• History of sent emails 27
• Writing an e-mail with the editor 43
• Birthday and inactive member e-mails 26

• Manage challenge tournaments 38

• Enable partner search 22

• The statistics dashboard 22
• Invoicing bookings from the statistics 41

• Access the program 33
• Booking by a member 48

• Creating and configuring a lesson 37
• Sign up for a tennis lesson 43
• Managing registrations (administrator) 33
• Managing groups and the schedule 39
• Tennis lesson invoicing 31
• Invoicing check and Youth and Sport export 23

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 30
• Adding and editing an employee 25
• Special cases: minor salary, young people, pensioners, LPP 41
• Running the monthly payroll 33
• Entering a compensated absence (army, maternity, illness, accident) 27
• The 13th salary and holidays for hourly employees 26
• Paying salaries and reconciling them with the bank 19
• Correcting an approved payslip 24
• Salary certificates and annual lists 26

You'll find all the questions about booking without an account

• How can I book if I don't have an account 859
• Where can I find available courts in my area? 126
• How can I edit/cancel my booking if I don't have an account? 147